Returns & Exchanges | Rosier Foods

At Rosier Foods, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we offer a hassle-free return or exchange within 7 days of delivery. Please note that due to the perishable nature of food items, we cannot accept returns for products that have been opened or consumed.

Return Process

1.
Submit a Request
Contact our support team at [email protected] with your order number and clear photos of the damaged or incorrect items.
2.
Wait for Approval
Our quality assurance team will review your request within 24-48 hours to verify the issue and approve the return or replacement.
3.
Package the Item
If a return is required, securely pack the unopened product in its original packaging to ensure it is not further damaged during transit.
4.
Receive Refund or Exchange
Once we receive the item or verify the claim, we will initiate a full refund to your original payment method or ship out a fresh replacement immediately.